Return Policy

At Rajenncy, we want you to love what you wear. If you're not completely satisfied with your purchase, we're here to help.

Returns

  • Items can be returned within 5 days of delivery.
  • Items must be unused, unwashed, and in their original condition with tags intact.
  • Sale items and customised pieces are not eligible for return.

How to Initiate a Return

  1. Email us at contact@rajenncy.com or WhatsApp us with your order number and reason for return.
  2. Our team will review your request within 24–48 hours.
  3. Once approved, ship the item back to our address (provided upon approval).

Refunds

  • Refunds are processed within 5–7 business days after we receive and inspect the returned item.
  • Refunds will be credited to your original payment method or as store credit, as per your preference.
  • Shipping charges are non-refundable.

Exchanges

We offer exchanges for size or colour (subject to availability). Please get in touch with us to arrange an exchange.

Damaged or Incorrect Items

If you received a damaged or wrong item, don't hesitate to get in touch with us within 48 hours of delivery with photos, and we'll make it right immediately.